Manager, Premium Audit

Pie s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by a core values and operating principles that guide every decision we make. As a Manager, Premium Audit, you ll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You ll work cross-functionally to optimize audit workflows and contribute to Pie s overall underwriting and profitability goals. How You ll Do It Premium Audit Operations Management: Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards Translate business segment strategy into functional audit plans and guide day-to-day execution Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met Monitor audit completion rates, quality metrics, and customer satisfaction scores Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits) Partner with Analytics team to analyze audit results and identify trends impacting profitability Process Improvement and Strategy Implementation: Develop and execute operational initiatives to improve audit efficiency and customer experience Work with Senior Management to implement long-term audit strategies aligned with company objectives Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities Build and maintain audit procedures, guidelines, and best practices documentation Identify opportunities for process streamlining and cost reduction while maintaining audit quality Support implementation of new audit technologies and system enhancements Team Leadership and Development: Provide a hands-on approach to leadership, ensuring team success by offering guidance,